The Ombudsman Scheme of the private commercial banks

The Ombudsman Scheme of the private commercial banks

Published: 01 June 2015

Rules of procedure for the settlement of customer complaints in the German private commercial banking sector

The Association of German Banks (Bundesverband deutscher Banken, referred to in the following as "the Association") hat established for its member banks a conciliation scheme to settle disputes between banks and customers. A list of the banks participating in the scheme is available from the Association.

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