The Ombudsman scheme

The association was the first in the German banking sector to set up an independent Ombudsman scheme. The Ombudsman looks into private customers' complaints with the aim of settling them quickly and unbureaucratically. A major advantage for the customer is that the scheme is free of charge. Any private customer of one of the Association's member banks can take advantage of this service simply by writing to the Customer Complaints Office:

Kundenbeschwerdestelle beim
Bundesverband deutscher Banken
Postfach 04 03 07
10062 Berlin