Banks and Consumers

Stand: 01 January 2012

The Comprehensive Consumer Policy Scheme of the German Private Commercial Banks

Restoring confidence in investment advice, mortgage lending and in banking as a whole: it is becoming ever more important for banks, in their daily dealings with customers, to take even greater account of individual consumer needs. The private banks have responded to this challenge not only in the area of investor protection, but by refining and expanding their comprehensive consumer policy scheme.

Our fully revised publication "Banks and Consumers" sets out the scheme.


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